Our Policies

Your Statutory Rights are not affected by any of the following policies.

Ordering Online:

Ordering Online with us is safe and secure. We aim to ensure that all information on our website is correct. However, we cannot be held responsible for the use of the information given. Please read the following Terms and Conditions prior to placing your order.

Orders placed are mere offers to purchase and shall not be accepted or binding until payment has been made in full by credit/debit card. We employ a method of interaction that does not compromise credit card information. Our online system is 100% secure.

All goods are subject to availability. We retain the right to cancel any order at any time. If we fail to supply the goods for any reason, we will provide a full refund. We cannot be held responsible for compensating you for any other losses which you may suffer if we do not supply the goods, or if you have ordered the incorrect goods.

We will do our utmost to keep all prices and information as up to date as possible. However, occasionally information from our suppliers can change at short notice, therefore we reserve the right to alter specifications and prices at short notice.

Returns:

Unwanted goods for return must be notified to us in writing within 7 days of despatch of the goods. We reserve the right to refuse returns if notified out of this period. Goods must be returned carriage paid and be accompanied by either the relevant invoice or appropriate proof of purchase. All goods returned must in their original packing, and in a re-saleable condition.

Goods returned for exchange will be subject to a 15% handling fee. All goods supplied but not required will be subject to a 25% handling fee, minimum fee £25.00

All refunds will be issued back to the card from which the original payment was made.

Warranties & Guarantees:

All guarantees for products are provided by the manufacturer and are subject to their terms and conditions. If a manufacturer decides that a warranty claim is not valid then we will not be liable for any compensation.

Feedback & Complaints:

We are always striving to increase our level of service and therefore welcome any feedback or complaints about our products, service or dealers. We treat all correspondence from our customers very seriously and will always get back to customers as soon as possible.

 

Company Registration Information

Registered Office Address:
Custom-Code Limited
Whitting Valley Road
Old Whittington
Chesterfield
S41 9EY UK

/// What makes Custom-Code Software the best?


Fuel pump

Improved Fuel Economy

With a Custom-Code remap your engine is running more efficiently and therefore you will experience improved fuel economy. With the extra torque you’re also able to change gears lower down the rev range which will return better MPG.

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30 Day satisfaction guarantee

30 Day satisfaction guarantee

Here at Custom-Code we’re so confident that you will love our remaps that we offer a 30 day satisfaction guarantee. That means if you’re not satisfied for what ever reason then we will happily refund you in full within the first 30 days of purchase.

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Audi tuner gold

Award winning technology

It’s not just us that think our ECU software is the industry’s best, Custom-Code has won the prestigious Audi Driver Gold Award for tuning the last 6 years running. 

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Reliability

Engine Reliability

We perform extensive on-road tests with all our maps to ensure your engine not only reaches its full potential but also that it doesn’t cause any unnecessary wear or damage.

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